Engage Patients With Text Messages & Improve Outcomes

Elimu’s PatientConcierge app deploys HIPAA-compliant text messages to improve communication and engagement while lowering costs and driving reimbursements

The Problem

There are 2 primary ways practices communicate with patients:

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Phone Calls

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Mobile Apps

There are countless scenarios where phone calls don't make sense for your staff and mobile apps aren't convenient for your patients.

Why Not Just Shoot ‘Em a Text?


Reliable Patient Engagement via SMS

Elimu PatientConcierge assists patients effortlessly via SMS, provides timely interventions, writes data to the EHR, and drives financial reimbursements to healthcare organizations.

Remove Patient Engagement Friction

  • No app to download
  • No registration
  • No username/password

Give Staff Time Back

  • No more phone calls
  • Reach every patient automatically

PatientConcierge Grows Reimbursements

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Grow Reimbursement

  • Transitional Care Management Referrals
  • Advanced Care Planning Services
  • Chronic Care Management Services
  • MACRA Patient Reported Outcomes
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Save Time & Money

  • Reduce length of stay through pre-op flows
  • Reduce readmissions through post-op follow-ups
  • Detect medication side effects

Deep Integration with your EHR


PatientConcierge automatically engages patients in text messaging programs


PatientConcierge analyzes patient reported data combined with EHR data


Data is written to the correct patient record in the EHR

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Clinicians are notified if/when patients require attention


How Customers Are Using PatientConcierge

COVID-19 Symptom Tracking

A customer in New England is using PatientConcierge, integrated with Epic, to track and monitor COVID-19 symptoms in their patient population.

COVID-19 Plasma Donation

A Cerner customer in Texas uses PatientConcierge to invite patients who have recovered from COVID-19 to donate their plasma to treat patients with severe COVID-19 illness.

COVID-19 Symptom Tracking

Two East Coast customers will be using PatientConcierge for cancer symptom management with built-in decision support for their patients.