Engage Patients With Text Messages & Improve Outcomes
Elimu’s PatientConcierge app deploys HIPAA-compliant text messages to improve communication and engagement while lowering costs and driving reimbursements
The Problem
There are 2 primary ways practices communicate with patients:
![Group 21 Group 21](https://elimu.io/wp-content/uploads/2021/01/Group-21.png)
Phone Calls
![portrait-of-a-cheerful-senior-businesswoman-using-smart-phone-at-home-picture-id1196485602 (1) portrait-of-a-cheerful-senior-businesswoman-using-smart-phone-at-home-picture-id1196485602 (1)](https://elimu.io/wp-content/uploads/2021/01/portrait-of-a-cheerful-senior-businesswoman-using-smart-phone-at-home-picture-id1196485602-1.jpg)
Mobile Apps
There are countless scenarios where phone calls don't make sense for your staff and mobile apps aren't convenient for your patients.
Why Not Just Shoot ‘Em a Text?
![text-message-illustration text-message-illustration](https://elimu.io/wp-content/uploads/2021/01/text-message-illustration-1.png)
Reliable Patient Engagement via SMS
Elimu PatientConcierge assists patients effortlessly via SMS, provides timely interventions, writes data to the EHR, and drives financial reimbursements to healthcare organizations.
Remove Patient Engagement Friction
- No app to download
- No registration
- No username/password
Give Staff Time Back
- No more phone calls
- Reach every patient automatically
PatientConcierge Grows Reimbursements
![Group 7 Group 7](https://elimu.io/wp-content/uploads/2021/01/Group-7.png)
Grow Reimbursement
- Transitional Care Management Referrals
- Advanced Care Planning Services
- Chronic Care Management Services
- MACRA Patient Reported Outcomes
![Group 12 Group 12](https://elimu.io/wp-content/uploads/2021/01/Group-12.png)
Save Time & Money
- Reduce length of stay through pre-op flows
- Reduce readmissions through post-op follow-ups
- Detect medication side effects
![young-man-using-smart-phone-picture-id608607872 young-man-using-smart-phone-picture-id608607872](https://elimu.io/wp-content/uploads/2021/01/young-man-using-smart-phone-picture-id608607872.jpg)
Deep Integration with your EHR
![circle1 circle1](https://elimu.io/wp-content/uploads/2021/01/circle1.png)
PatientConcierge automatically engages patients in text messaging programs
![circle2 circle2](https://elimu.io/wp-content/uploads/2021/01/circle2.png)
PatientConcierge analyzes patient reported data combined with EHR data
![circle3 circle3](https://elimu.io/wp-content/uploads/2021/01/circle3.png)
Data is written to the correct patient record in the EHR
![Group Copy Group Copy](https://elimu.io/wp-content/uploads/2021/01/Group-Copy.png)
Clinicians are notified if/when patients require attention
![deep-intregration-ehr deep-intregration-ehr](https://elimu.io/wp-content/uploads/2021/01/deep-intregration-ehr-2.png)
How Customers Are Using PatientConcierge
COVID-19 Symptom Tracking
A customer in New England is using PatientConcierge, integrated with Epic, to track and monitor COVID-19 symptoms in their patient population.
COVID-19 Plasma Donation
A Cerner customer in Texas uses PatientConcierge to invite patients who have recovered from COVID-19 to donate their plasma to treat patients with severe COVID-19 illness.
COVID-19 Symptom Tracking
Two East Coast customers will be using PatientConcierge for cancer symptom management with built-in decision support for their patients.